Updating our files letter


09-Oct-2018 10:28

updating our files letter-76

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In 2014, New Matter began our journey to make 3D printing accessible and affordable to homes and classrooms across the country.

We introduced the MOD-t, the world’s most elegantly simple 3D printer, and sold more than ten thousand units to enthusiasts, kids, parents, and schools around the globe.

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Despite our disappointment with this outcome, the whole New Matter team is nonetheless proud of what we’ve accomplished over the last four years, and we recognize that we simply could not have achieved what we have without your enthusiasm and encouragement.

Sincerely, Steve Schell, CEO New Matter has ceased day-to-day operations as of Wednesday, February 28, 2018.

After that date, users of our products will still be able to receive technical support by emailing [email protected]

We currently expect that technical support for our products will remain active until mid-summer 2018.

Additionally, we aim to support currently-active product warranties and have made provisions to do so for as long as possible.

We do expect that the response time for technical and warranty support will slow down somewhat after February 28, 2018, but after that date we will do our absolute best to answer any questions and provide technical support in a timely fashion for as long as we are able to do so.